Do you need more information about our services? Click on any of the links below to answer some of your frequently asked questions (FAQs).

General FAQs

Both our standard and premium plans allow you to hire up to 5 full-time customer service agents. If you need more than five full-time associates or wish to scale your offshore team up and down quickly, please get in touch with sales at [email protected].

ManilaPros uses a rigorous hiring and screening procedure to select the best from our vast talent pool in the Philippines. We only hire top-tier Filipino customer service professionals who have the retail expertise that allows them to deliver high-quality services to our clients' customers. All our Pros are excellent English communications, have at least a bachelor's degree, and regularly undergo in-depth training to ensure quality control and keep up with industry best practices. More importantly, our Pros undergo comprehensive on-brand training before serving your custoner to ensure mastery of your products and services, as well as their adherence to your organization's culture.

ManilaPros uses a subscription-based pricing model that allows you to hire full-time associates (FTA) at a flat monthly rate.

Each full-time associate works 8 hours a day, 5 days a week, in the time zone of your choice.

If you're a new customer and you cancel your subscription within 14 days from the date of subscription, you will get a full refund on your next billing cycle.

Your subscription begins as soon as your initial payment is processed. By signing up for our monthly subscription plan, you will be billed each month according to when your subscription began. For example, if you signed up on the 10th of the month, you will be billed on the 10th of every month. For your convenience, your subscription will automatically renew each month without notice until you cancel.

For processing credit card payments, ManilaPros uses Stripe, a reputable and secure payment gateway service. Contact one of our customer service representatives if you prefer to pay via any other method.

We are headquartered in an environmentally and economically stable building in the Ortigas Business District. Our facility is certified by the Philippines Economic Zone Authority and has a top-notch data infrastructure and 100% backup power. We also employ cutting-edge and industry-leading tools in the market, allowing you to save on investing in expensive software and technology.

ManilaPros uses non-disclosure agreements and non-compete clauses with all of our clients as well as with every associate. All associates also complete a confidentiality and privacy course as part of their training and receive ongoing supervision and coaching on relevant best practices. Furthermore, we offer the use of a secure server. All given sensitive/credit information is encrypted and transmitted using Secure Socket Layer (SSL) technology to Stripe's Payment Gateway, where it is only accessible to individuals with appropriate authorized access and are obligated to maintain the confidentiality of the information.

Work days exclude national holidays (e.g., New Year’s Day, Thanksgiving, Christmas, etc.). If you need the full-time resource to work on a national holiday, please reach out to your dedicated account manager to make arrangements ahead of time. Customer Support