Meet Your New
Customer Care Team

Our job is to make sure customers love shopping with you.
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Customer Care Services

Our full-service customer care team is ready to engage and delight your customers today. Trained in the most popular retail tools, we promise swift onboarding and seamless integration.
A ManilaPros client for customer care services, an American retailer

Answer customer emails

Answer customer chat

Answer customers on social media

Answer customer phone calls

Customer-Centric Approach

We don't just answer calls; we nurture relationships. Our team always puts customers first, so that every interaction is positive, professional, and solution-focused.
Customer-centric approach, customer care Pros on video call with American retailer

Why Retailers Love Us

We believe in building long-term relationships. Our success is measured by your satisfaction and your customers' happiness. While you scale your business, we delight your customers.

Dedicated account manager

Free setup and training

Vetted & trained agents ready to go

14 day-back money guarantee

We’re already experts in the tools you use

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Client Testimonials

    • Reborn logo
      "Exceeded our expectations!"
      "Manilapros exceeded our expectations in customer support for Reborn Coffee. Their team was experienced and produced results that improved our customer satisfaction. Highly recommend them!"
      Jay Kim
      Jay Kim
      Reborn Global Holdings
    • CPO logo.png
      "Delivering results that went beyond our expectations!"
      "Their attention to detail and commitment to excellence were exceptional. They actively listened and integrated our feedback, greatly enhancing shopper experience. The outcome is not just improved feedback, but a competitive edge in our market, evidenced by the many compliments we've received."
      Carolyn Carden.jfif
      Caroline Carden
      Vice President Ecommerce
    • owyn logo
      "Reliable, kind, and consistent!"
      "They are very reliable, kind, and consistent. They always put in the extra effort to show up everyday and take care of our customers, which helps our brand succeed. Their customer-first mentality has been so appreciated over the years and we look forward to continue working with them!"
      Natalie Cafone
      Senior Manager of Customer Experience
    • Amer Rugs Logo.png
      "They're amazing! I'd be lost without them"
      "They're amazing! I'd be lost without them. Thank you so much for being so patient and customer-focused! Our customers love us, and you've really helped improve our reputation as a brand."
      Dana Stevens
      Ecomm Vice President
      Amer Rugs
    • Tutti_Frutti_logo (1).png
      "We love their service!"
      "It was difficult for us to respond to our messages immediately, especially on social media. They helped us maintain our presence online. We get to acknowledge our customers' problems quickly, provide them updates, and solve their problems. We love their service!"
      Anna Price
      Chief Operating Officer
      Tutti Frutti
    • koleimp.png
      "We love our ManilaPros team!"
      "We had a lot of difficulty finding qualified talent that specializes in customer service for retail in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our ManilaPros team. They're just like a regular part of our team"
      Jason Halfaker
      Director of Ecommerce
      Kole Imports
    • "They understand our needs and deliver designs that exceeded our expectations"
      "From the first time we contacted them, their customer service was exceptional. They displayed an impressive understanding of our needs, delivering results that went beyond our expectations. The team's incredible patience and resourcefulness, coupled with their expertise with retail, elevated our customer care to new heights. Their meticulous attention to detail truly stood out and made a significant impact on our operations."
      Rebekka Mayers
      Senior Content and Brand Manager
    • "I'm glad I have them doing my email and chat support!"
      "Their response time is quick and the team is highly knowledgeable, professional, and friendly! They have gone above and beyond to assist our customers with any questions or issues I had and I'm glad I have them doing my email and chat support!"
      Nicholas Nomann
      Growth Marketer
      We Feed Raw
    • yogaclub logo
      "The customer service team is exceptional! They are friendly, knowledgeable, and go above and beyond to ensure customer satisfaction. I highly recommend this company for their excellent service!"
      Scott Yamano
      Yoga Club